'When the writer first joined the company, he was struck by the friendly, almost family, interest which the directors displayed in the staff. At the time Hon Ralph Dutton was chairman and Mr Archibald Scott was general manager. The chairman was a splendid type of high-minded gentleman, and the manager was distinguished alike for his business ability and for his sterling character, and upright, unselfish disposition. It is not too much to say that these two men laid the true foundations of the service...We have out little troubles, and, like the average Englishman, we sometimes grumble, but a general strike would be regarded as little less than treason.
 Faulkner J.N. And Williams R.A., The London and South Western Railway in the Twentieth Century, (Newton Abbott, 1988) p.189
 Letter to the Telegraph, reproduced in South Western Gazette, September 1911, p. 9